These could be departments dedicated to payments, new orders, complaints etc. Continuing down the growth of the business, new departments are created to deal more specifically with incoming customer calls. This scenario is where Skype for Business hunt groups can help. ![]() This could be to hold customers in a queue, manage the times in which customers can contact the business, forward to a group voicemail box or simply reject the call. The business needs a solution to manage incoming calls and deal with them in the most appropriate way. As companies scale up and grow their customer base, the influx of customer communications suddenly escalate to a point where a more robust and dedicated solution is required. In which case shared line appearance could provide. For small companies, this could be a generic line that rings any available number. However, I wanted to give some time and love to this product, as personally I believe it to be the most unified contact center solution available to Skype for Business at the present time.īefore we start looking into the product features, and deployment requirements, let’s look at what the demarcation points are that ultimately drive a business to a contact center instead of native response group functionality.Ĭontact center’s are driven by the customer’s need to contact the business. However, one contact center solution seems to be missing from the party, and that is Anywhere 365 by Workstreampeople I am not sure why this solution has gone largely unnoticed and even somewhat ignored it seems. A quick google and the first page returns all these providers and a couple more. ![]() When people talk about Skype for Business Contact Center, the usual suspect providers crop up like Clarity Connect, Enghouse, Geomant and Unify Us to name a few.
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